Draft for review. The Owner and legal counsel approve this page before the public launch.

Refund Policy

Last updated 28 October 2026.

Adelina has no subscription: you pay per clip, only for the clips you keep, and only once each one is finished. Nothing in this policy removes or limits any mandatory right you have under the consumer-protection law of your country of residence; where that law gives you a stronger right, that law applies.

1. Previews are free

Watching previews never costs anything.

2. You're charged only for a finished clip

At checkout your payment method is authorised for the clips you chose. Each clip is charged only when its final version is ready and passes its quality check. If a clip's final can't be finished, that clip is never charged and its authorisation is released.

3. A clip that isn't right

If a clip you bought doesn't play, isn't the moment you chose, or has a technical fault, write to hello@adelina.media within 14 days of delivery. We'll fix it, or refund it in full.

4. Changing your mind

Each clip is made for you from your own content and delivered as soon as it's ready, so a clip delivered as described isn't refunded because you changed your mind — unless the law of your country gives you that right.

5. Billing errors

We always correct a billing error, such as a double charge.

6. How a refund is paid

To the payment method you used. It usually appears within 5–10 business days, depending on your bank.

7. Before a chargeback

Please write to us first — most problems are solved within a day.

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